Ordering

Can I use more than one promo code per order?


Sadly not - you can only use one promo code per order.




Where are your soaps made?


Our soap bars are handmade in my home studio in Highworth, Wiltshire.




Are your products really natural?


Yes, our products are handmade with only natural ingredients derived from Mother Nature. They are free from artificial colours, fragrances, preservatives and detergents.




Are your products suitable for vegans?


Our soap bars are made with plant based butters and oils and pure essential oils. Our ingredients are cruelty free and our products are only ever tested on (eager) family and friends.




Do your soaps contain essential oils or fragrance oils?


We choose only to use natural essential oils in our soaps and no synthetic fragrance oils.




I have sensitive skin. Will I be able to use your soap?


Yes, most likely you will be able to use our products as they have been formulated with sensitive skin in mind and are incredibly gentle and soothing. We would always suggest avoiding any form of scent and trying our unscented and uncoloured bar, Au Naturel. We are fully compliant with the EU Cosmetic Regulations (EC) No 1223/2009 and have Cosmetic Product Safety Reports for each of our products. This means that our products have officially been confirmed safe to use on the skin and for sale in line with regulations and guidelines. We are unable to make any health-related claims about our products. We are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.





Delivery

What are your postage options?


Postage options are as follows: Royal Mail 2nd Class - £3.50 (Normally arrives in 2-3 working days) Royal Mail 1st Class - £3.95 (Normally arrives in 1-2 working days) Royal Mail Tracked 48 - £4.95 (Normally arrives in 2-3 working days) Royal Mail Tracked 24 -£5.50 (Normally arrives in 1-2 working days) Local drop-off delivery (Highworth only) - Free (No need to enter a code, simply pop in your Highworth address into the shipping box and an option will appear for free local delivery).




Do you offer the option for a pick-up collection service?


Sadly we are currently unable to offer the option for a collection service, though this is something we may look to do in the future.




Where is my order?


If it's been over a week since you received your shipping confirmation email, please Contact Us as soon as possible. We'll do our best to help you however we would always say to allow an extra few days for your order to be delivered, especially during busy times.





Something Else

Help! I'm having website issues!


We’re sorry to hear that you're having trouble with our website - this is certainly not what we want! Please Contact Us so that we can look into this for you.




I haven't found the answer to my question


If you can’t find the answer to your question, please Contact Us and we would be more than happy to help.





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FAQ